We aim to give the very best service all of the time, but we know that sometimes things do go wrong. If you’re unhappy about something, we want to know so we can put it right as quickly as possible. Your feedback really does help us improve our future service. This webpage explains how we’ll deal with your complaint if you’re ever unhappy with the service we provide.
You should first let us know that you’re unhappy and want to make a complaint. You can do this by either emailing us or by filling in the complaint form on our website.
● Email: creativelifestorywork@wearebluecabin.com
• Please title the subject of your email COMPLAINT
● Web: You can fill in the complaint form below
We’ll look into your complaint, keep you updated and let you know the outcome of our investigation.
We’ll resolve your complaint as soon as we can. If there’s likely to be a delay, we’ll let you know why. We aim to resolve your complaint in full within 14 days.
Please let us know. We’ll talk this over with you and explain the reasons for our decision.
We are grateful to have received core funding from Esmée Fairbairn Foundation, Segelman Trust and the Sir James Knott Trust.
