You have 14 calendar days to cancel your order because you have changed your mind (the Consumer Contracts (Orders) Regulations). This cancellation period starts from the day you have received all of the items in your order.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

• Items must be returned within 28 days of receipt.
• Items must be unworn, unwashed, and suitable for resale.
• We cannot provide free returns. The shipping cost will need to be covered by the customer.

1. Cancelling under the Consumer Contracts (Orders) Regulations 

You have 14 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. If you receive faulty goods, please see number 2.

• Items must be returned within 28 days of receipt.
• Items must be unworn, unwashed, and suitable for resale.
• We cannot provide free returns. The shipping cost will need to be covered by the customer.

You will need to write to us with notice of your cancellation at creativelifestorywork@wearebluecabin.com and write your order number in the email subject line.

If you’re cancelling your order with us but have already received your order, you’ll need to return the item(s) to us. See how to do this under number 3. You’ll then receive a full refund as per the policy above. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

2. Faulty Goods

We’re very sorry to hear that you’ve received an item that’s not in perfect condition.
Please send us the following information via email to creativelifestorywork@wearebluecabin.com. When you first contact us please include the following information;

• Your name
• Order number
• Product name and code
• Picture of the fault
• Description of the fault
• (The product name and code can be found on your order confirmation email).

3.How to return an item

1.Contact us via creativelifestorywork@wearebluecabin.com with the following information;

• Your name
• Order number
• Product name and code
• Proof of purchase (this can be a screenshot of your order confirmation email, or a picture of the order slip in your package)
• Picture of the fault
• Description of the fault
• (The product name and code can be found on the slip contained within your item).

2. Once you’ve received a reply from us. Please place your item in secure packaging and post them, with a note including your name and order number, to the following address:

Blue Cabin
13 Brighton Gardens
Gateshead
NE8 4SN

3. Once we’ve received and processed your return you will receive an email from us confirming your refund. Please allow between 5 – 10 business days for the money to appear back in your account. If the money is not in your account by this time, please contact us.